RajaGame believes online gaming should be a source of enjoyable entertainment — not stress. We provide tools, resources, and support so every member can play safely, in control, and with full awareness.
Online gaming is a legitimate and enjoyable form of entertainment when done the right way. At RajaGame, we take this responsibility seriously — not merely as regulatory compliance, but as a core value we uphold in every aspect of our platform's operations.
Many people in Malaysia enjoy online casino games, sports, and bingo as a casual hobby. However, we recognise that some individuals may struggle to control their gaming habits. That is why RajaGame invests in systems and tools that allow every member to set their own limits — so the gaming experience stays enjoyable without disrupting daily life.
Our Responsible Gaming Policy covers a wide range of aspects: from self-control tools that can be activated directly in your account, to support from our dedicated team ready to assist anyone who needs guidance. We also have a strict age verification system to ensure the platform is only accessible to those aged 18 and above.
All RajaGame self-control tools can be activated for free, instantly, and without contacting customer support — directly from your account settings.
Decide how much you are willing to spend before you log in. Think of it as an entertainment cost, not an investment.
Use the session time limit feature in your account and stop playing once the set time is up.
Losing is part of the game. Don't try to recover losses with bigger bets.
Use the cool-off feature if you feel you need a short break from the platform.
Avoid playing when in a negative emotional state, under stress, or under the influence of alcohol.
RajaGame provides a comprehensive set of self-control tools to ensure every member has full authority over their gaming experience.
Set daily, weekly, or monthly deposit limits to control how much you load into your gaming account. These limits take effect immediately and can only be increased after a 24-hour waiting period.
Set how long you can play in a single session. The system will send a warning notification when the time limit is approaching and will automatically log you out when the limit expires.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, you will be unable to continue playing until the limit period ends — protecting you from further losses.
Need a short break? Activate the self-pause feature to block access to your account for 1 to 30 days. This period cannot be shortened once activated, ensuring you get the rest you truly need.
For those who need a longer break, the self-exclusion feature allows you to block your account for 6 months, 1 year, or permanently. All active balances will be returned during this process.
Opt out of receiving any promotional communications, bonus offers, or advertisements from RajaGame. This option helps reduce unnecessary triggers and gives you full control over your experience.
Problem gambling doesn't happen overnight. It develops gradually and is often difficult to recognise from within. Identifying the early signs is the most important first step toward getting help before the situation becomes more serious.
Read through the questions below and answer honestly. If you answer "yes" to two or more questions, it may be time to speak with someone or use the self-control tools we provide.
This self-assessment is not a medical diagnosis. If you are concerned about your own or someone else's gaming habits, please contact the RajaGame support team or a professional support organisation.
Have you ever felt the need to increase your wagering amount to get the same level of excitement as before?
Do you often try to recover money you've lost by continuing to play or increasing your bets?
Has gaming caused you to neglect your work, family, or financial responsibilities?
Have you lied to family members or friends about how much time or money you spend on gaming?
Have you used savings, borrowed money, or funds meant for basic needs for gaming purposes?
Do you feel restless, anxious, or stressed when trying to cut back or stop playing?
Do you play to escape problems, stress, or feelings of sadness and loneliness?
Access the rajagame platform via the website or mobile app. All self-control features are accessible once you log in with valid account credentials.
Click on your profile icon at the top of the screen, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
You will see a list of all available self-control tools. Choose the limits that suit your needs — deposit limits, time limits, loss limits, cool-off, or self-exclusion.
Enter the desired value or time period, then confirm your selection. Limits that reduce control (such as increasing a limit) require a 24–72 hour waiting period before taking effect as an added safeguard.
You will receive an email notification or in-platform message confirming that your self-control settings have been successfully activated and are now in effect.
Our support team is specially trained to assist members who need guidance on responsible gaming. We won't judge — our goal is to ensure your gaming experience stays positive and in control.
All conversations related to responsible gaming are fully confidential. We will not share this information with any third party.
If you or someone you know needs further help outside the platform, the following organisations provide confidential professional support:
Here are answers to questions frequently asked by our members regarding responsible gaming policies and tools at rajagame.
Responsible gaming is more than a written policy for us — it is a daily practice embedded in how we design the platform, train our support team, and make business decisions.
RajaGame actively reviews its responsible gaming policies and tools annually to ensure they meet the latest standards and the needs of the Malaysian player community. Member feedback is an essential part of this continuous improvement process.
Register a free account today and enjoy a responsible, safe, and entertaining online gaming experience. All our self-control tools are available as soon as you become a member.
Age limit 18 and above. Please play responsibly.